Refunds or cancellations are achieved in two steps, as follows:
- Payment Gateway. The actual payment needs to be refunded to the donor's account via your payment gateway, by the administrator or someone who has access to the payment gateway account.
- HiRaiser. In HiRaiser, the donation needs to be edited so that it reflects accurately in the donor list and progress bar on the campaign page. Find the donation in the Donations list, and make the appropriate chance:
Full Refund: If the entire amount is being refunded, mark the donation status as “canceled” and click save.
Partial Refund: If there is a partial refund, edit the amount of the donation and click save.
Partial refunds and credit card fees
If the donor opted to cover the transaction fees, make sure to calculate the fees portion as part of the refund and the remaining donation, based on the percentage set for your campaign.